You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Custom-made

Please keep in mind that because of our blinds and shades are custom-made, we cannot offer a refund or exchange (remake) unless a product is defective. If there is a defect in material or workmanship, something doesn’t work properly, or your product was made in the wrong size and doesn’t fit due to an error made at our production facility, you can return it, and we will replace or repair the same product in the same size you ordered at no cost to you for up to 30 days from the date of purchase. We even pay the shipping to send the repair or replacement back to you.

Should you want to return a product for any other reason (say, you don’t like the color, you need a different mount or lift style, changed your mind about a feature, etc.), you can request a remake of the same product in the same size you originally ordered at the same price you paid (including any discounts), plus an additional 10% off.

To get the best return on your investment in your custom-made blinds and shades from Blinhdome.com, use these tips to help make sure your order comes out right the first time.

How to Avoid Measuring Mistakes

We all make mistakes. That’s why we give you the tools you need to help avoid common measuring errors. Product size specifications and step-by-step directions on how to measure your windows are available on every product page here on Blinhdome.com, or take a look at our measuring tools page and video.

Returns Made Easy

To request a remake if needed, or if you have any questions about returning a product, our Customer Care Team is standing by! Just mail lida@blinhdome.com with us here.